Frequently Asked Questions

Please read our FAQs before sending us a message.

What are the delivery charges for orders from Kpop Heart?

Zero! Yes, we offer FREE worldwide shipping so you don’t pay anything for shipping.

Which payment methods are accepted in Kpop Heart?

We accept all major payment methods such as PayPal, Credit Cards, Debit Cards, AMEX, VISA, and Mastercard.

How long does it take for me to receive my order?

Estimated delivery dates for our free delivery service are displayed on all product pages and also during checkout.

If you’ve already placed an order with us it will also be shown in the shipment notification email along with the tracking link, as well as in your My Account section if you created an account. For more information please check our detailed shipping policy page.

How secure is shopping in Kpop Heart? Is my data protected?

100% safe! Your payment card information is used only for processing your order and is never stored by us. All payment card data is handled only by our payment providers (Stripe or PayPal) and we never have visibility of any of your card details.

What is your return and exchange policy?

Due to the nature of delivery we are unable to offer exchanges for items that you have received. However, if you would like to return an item or are unhappy with your purchase for any reason, please contact us using the form on this page and we will be happy to help.

How do I change my shipping address?

If your order has already been shipped then unfortunately you cannot change the shipping address. If you have not yet received a shipment notification email – send us a message as soon as possible and then we can update the order details for you.

It is important that you contact us right away as we will be unable to update any details once the order has been shipped.

Do I receive an invoice for my order?

Yes! We provide an invoice along with tracking link plus order confirmation mail. You may also track your order to see its current location.

How do I track the status of my order?

You will receive update emails at each stage of your order, and if you create an account either before or during checkout then you can also check the status of your order online in your My Account section at any time.

Once shipped you will receive a tracking link by email which will also be visible in your My Account section (if registered).

Will my items come in one package?

If you order more than one item (particularly of different brands) then it’s likely your order will arrive in multiple packages. This is because we ship directly from the manufacturers in order to offer the best quality items at the best possible prices.

Get in touch with us

Should you have more questions or concerns about your order, you can also email us directly at [email protected]